Customer Service Specialist

Aars

Full-time

Permanent employee

Your mission

Are you confident in customer communication, structured in your approach – and motivated to make a real difference for both customers and colleagues?

At Renewtech in Aars, we’re looking for a new teammate to join our customer service team. You don’t need to know everything about IT from day one — we hire people, not just résumés. And we’ll make sure you get the onboarding, support, and knowledge you need to feel confident in our systems, products, and ways of working.

Job Description

As part of our customer service team, you’ll be the front line of the customer experience at Renewtech. You’ll play an important role in how customers experience our solutions — and in helping us deliver high-quality, sustainable IT in a smarter way.

You can expect a varied workday with responsibility and close collaboration across teams. No two days are the same, and that’s a big part of what makes this role both engaging and meaningful.

Your tasks will include:

Responding to inquiries via phone, email, and chat — always with a strong focus on quality and great service
Ensuring fast and accurate handling of webshop orders
Assisting with questions about products, deliveries, and returns
Following up on claims and making sure every customer feels heard and supported
Identifying customer needs as well as additional sales opportunities

You’ll have responsibility, but never stand alone. We work closely across teams, share knowledge, and support each other to find the best solutions.

Your profile

We imagine you:

Have a natural service mindset and enjoy working with customers
Are structured and good at creating an overview
Thrive in a fast-paced environment
Communicate fluently in both Danish and English — additional languages are a plus as we work with customers around the globe (but not required)
Are a team player who values collaboration and contributing to something bigger than yourself

Why us?

Becoming a part of our great team, you'll get:

A role in a team where collaboration, knowledge sharing, and helping each other succeed are part of the everyday
A work environment where you’re trusted with responsibility and supported in how you solve your tasks
A workplace where the social side matters just as much as the professional
Opportunities to grow, take on more responsibility, and develop your skills as we grow as a company
A culture where you’re encouraged to be yourself — and where your contributions truly matter

You can also expect nice benefits in form of:

Office in Aars in nice setting, great atmosphere and space for everyone
Lunch scheme with healthy and varied food
All the soda, ice tea and coffee you can drink
Regular social events

About Renewtech

At Renewtech, we give enterprise IT hardware a second life. By delivering refurbished solutions, we help businesses make smarter, more sustainable choices — without compromising on quality.

Sustainability and high standards go hand in hand for us, and we believe the best results come from working closely together, sharing knowledge, and continuously improving how we do things.

Does this sound like something for you – or do you know someone who would be a great fit?

Application deadline: August 3, 2026. We will review applications on an ongoing basis and hire as soon as we find the right candidate.

For questions, feel free to contact Customer Service Manager, Maria Hjorth, at: mahj@renewtech.com.